Refund policy
Return & Refund Policy BabyHugCol
At BabyHugCol, we want you to feel confident with your purchase. If you are not completely satisfied, we’re here to help.
Returns
We accept returns within 14 days from the date of delivery.
To be eligible for a return, the item must be:
-
Unused and in the same condition that you received it
-
In its original packaging
To start a return, please contact us at: 📩 babyhug13@gmail.com
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved:
-
Your refund will be processed
-
It will be automatically applied to your original method of payment
-
Depending on your bank or payment provider, it may take a few business days to appear
Exchanges
We only replace items if they are defective or damaged.
If you need to exchange an item for the same product, please contact us at: 📩 babyhug13@gmail.com
Shipping Costs
-
Customers are responsible for return shipping costs, unless the item is defective or damaged.
-
Original shipping costs are non‑refundable.
-
We do not charge any restocking fees.
Contact Us
If you have any questions about returns, refunds, or exchanges, please contact us at: 📩 babyhug13@gmail.com